Returns & Exchanges
At Pela Case, we want you to love your sustainable tech accessories, which is why we offer a 30-day window for returns and exchanges to ensure your complete satisfaction. If your compostable case isn't a perfect fit, we are here to help you find a better match for your device and the planet.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason to help us improve our eco-friendly products.
Print & Pack
Download your prepaid shipping label and securely pack your items in their original packaging to minimize waste.
Drop Off & Refund
Hand your package to the designated carrier; once received at our facility, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing